We offer dedicated telephone, billing, and enrollment teams to support our accounts. Our account plan administrators have access to their own personal web-site, toll-free phone line, 24-hour fax, and team qualified service specialists solely dedicated to providing our accounts with personalized support.
We provide the means to file claims quickly and easily by fax, telephone, or online. Policyholders can also opt to expedite a claim payment by selecting an overnight delivery option at an additional cost. We provide a proactive telephone notice for every claim filed when we’ve received the claim and noted the claim file.
We further provide streamlined enrollments in which your employees can enroll in all their benefits – core and voluntary. Our trained enrollment team can meet with employees to review their benefits in a way that is easy to understand, discuss their own personal situation, and enroll them through the enrollment technologies and systems that best meet their needs.
Furthermore, we offer consistent communications. Your company’s benefits program is communicated consistently to all employees, regardless of location or enrollment option. We can provide enrollment communications via letters, fliers, PowerPoint presentations, brochures, e-mails, posters, tent cards or whatever best works in pointing out key details to employees regarding their benefit offerings.
In addition, we provide daily enrollment reporting. The reporting tool allows us to provide you with data on who is enrolling, who’s not, and details on elections being made each day during the enrollment. We can also update employee data through the enrollment system for personnel records to ensure current data.
Lastly, we offer Flexible options for custom data feeds, new hire support, and assistance in Section 125 administration.
Our team of customer service professionals is one of our greatest strengths. In addition to our professional, courteous local sales representatives, we have trained, dedicated team of service representatives in our Customer Service Center, including some who speak in Spanish. In addition to the dedicated telephone line, the Service Center supports fax and e-mail requests.
Our sophisticated systems enable us to focus on meeting our accounts’ individual needs and schedules. Our people and systems can provide billing options to support virtually any account. Through our system, premiums can be paid through one payroll slot, and we are constantly increasing our capabilities to make business administration as easy as possible for our plan administrators.
We strive to help save costs, save time, and save energy by our quality approach to benefits administration. To that end, we deliver on our commitments, and our customers enjoy the advantage of a superior approach to convenient, simple, and courteous service.